We received this reply email on Monday, March 28 from a long time customer in Melbourne, Florida who we had invoiced for a screen last week. Hi Doug, I must apologize for the delay in payment — I was about to email you today to ask about the invoice for the door, and I discovered…
Tim Carter recently wrote an article on his blog, askthebuilder.com, titled “Retractable Screen Companies” that intends to advise his readers on how best choose a retractable screen company. While we were not included in the handful of retractable screen companies Carter chose to contact and then review (likely because our customers are often pleasantly surprised…
Customer Service: Tension Line Hooks
Our Plisse retractable screens comes with a set of tension line hooks that are optional for our customers to use if they wish. Most customers who have cats or strong winds find them to be immensely helpful while others find them not necessary at all. Occasionally, they will break down from the sun and heat…